Daily Operations Dashboard

📅 Logs for Date: 2026-08-04 12 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	TCE Tackles	iFlexi HRMS	Informed the user that the Leave Prorate Entitlement issue has been reported to the R&D team and assured them that I will continue to follow up on the investigation and keep them updated on the progress	5 mins	-	View
Yi Xuan	Flexi Team Computer Services (Noorshazmil)	iFlexi HRMS	Reported the Leave Prorate Entitlement issue to the R&D team again and provided the database for further investigation	5 mins	-	View
Yi Xuan	Eco Medi Glove	iFlexi HRMS	Updated and redesigned the ManHours report in the Attendance Analysis section based on the user's requirements	5 mins	-	View
Kelvin	Riverstone Resources Sdn Bhd	E-Staff	Inquiry of mechanism how updating staff's emails at Employee Master & synchronize to E-Staff. Synchronization only applies to those blank Email fields, so need to delete at E-staff first then activate the Synchronize function at E-Staff.	5 mins	-	View
Farah	My EG	Flexi Hire Purchase	Create new RDP shortcut, all hire purchase shorcut, adjust date&time, currency,region & location for KL Branch	10 Minutes	connection to new rdp resolved after IT fix	View
Kelvin	MYM Technology Sdn Bhd	E-Leave	Call Service not running, no process attendance when leave applied. Call Service not running, because windows server not logged in. IT says will login daily.	5 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	eStaff	Request add new welfare code for Pharmacy department	5 Minutes	-	View
Farah	My EG	Flexi Hire Purchase	Create new RDP shortcut, all hire purchase shorcut, adjust date&time, currency,region & location for KL Branch	10 Minutes	Connection issue to new server RDP, waiting IT to check	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Resigned staff migrated from previous payroll system still appear on Payroll Transaction. Imported data did not contain Resign Date that's why still show despite of being Inactive. Show user how to delete or purge the resigned staff.	5 mins	-	View
Kelvin	HSL Automart Sdn Bhd	IFLEXI TAS	Show how to use QDE to quickly generate clock data to replace the missing ones.	10 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Affin Bank Bulk Duit Now follow up - Latest format update success upload and Inquiry on iFlexi leave entitlement calculation	5 Minutes	-	View
Farah	Sharp Die	iFlexiHRMS	Payroll report shows incorrect Department for employee who change department recently	10 Minutes	-	-

📅 Logs for Date: 2026-08-03 17 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Kruvent Industries	iFlexi HRMS	Understood the issue and advised the user to temporarily override the SOCSO, EIS, and SKBBKK values in the 2nd payment	20 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Checked when the employee recreated the Individual Schedule for Period 202607	5 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Informed the user that the Email Exception Reminder issue has been resolved and requested them to monitor the result	2 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Reported the Email Exception Reminder issue to Miss Tan	2 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Created 2 different EPF rate tables for foreign employees	10 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Forwarded the EMC email to Vince	1 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Activated the display of Annual Leave (Hour) for all routes	5 mins	-	View
Nick	EZFY	IFlexi Hire Purchase Cloud	Add Financial Code and fill in posting account no.	5mins	-	View
Nick	EZFY	IFlexi Hire Purchase Cloud	Testing match engine error and bug.	1hours 30mins	-	View
Nick	Unigenius Print	Autocount Accounting	Issue invoice document numbering wrong. Due to the invoice already submitted, cannot be amend, change the document numbering to correct format.	15mins	-	View
Nick	MasterPool	UBS Accounting Inventory Billing	Add insert column at transaction maintenance. Remote and go housekeeping open the setup.	3mins	-	View
Nick	MasterPool	UBS Accounting Inventory Billing	5 Missing supplier invoice and 1 transaction posting issue. Recreate that 5 missing invoice, that 1 transaction posting issue delete it, recreate and post again.	30mins	-	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI	Inquiry on Maintenance Contract item, whether cost got changed if winodws upgrade to a different version.	2 mins	-	View
Kelvin	HSL Automart Sdn Bhd	Fingertec	Everyone's Clock Data not in for a few weeks.	10 mins	Device's time run away. Those Clock Data during that time is lost.	View
Kelvin	VS Office Furniture (Malaysia) Sdn Bhd	IFLEXI PAY	EA form does not display Allowance amount when there is exemption.	~ hours	Still finding the root cause.	View
Kelvin	Vinlin Press Sdn Bhd	Fingertec Ingress	Attendance only shows a few. Click Generate Attendance.	2 mins	-	View
Kelvin	HSL Automart Sdn Bhd	IFLEXI PAY	Update IFLEXI HRMS to 7.0.0.7.	5 mins	-	View

📅 Logs for Date: 2026-08-01 3 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Added Salary Adjustment, CP38, and Notice in Lieu to the Latest Salary Computation report in the Dynamic Payroll Report section	10 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Added SKBBK Employee to the C Summary V1 report in the Payroll Analysis section	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Implemented a solution to allow users to prevent additional End Payment for employees whose salary is fully paid in the 1st Payment, with guidance on using the Hold/Stop Payment function	20 mins	-	View

📅 Logs for Date: 2026-07-31 41 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	TCE Tackles	iFlexi HRMS	Explain to user that the EPF employee contribution calculated by the system is correct and that unpaid leave deductions affect the contribution calculation	5 mins	-	View
Yi Xuan	Nextol Polymer	iFlexi HRMS	Explain to user the function of the Keep Original Value After Offset setting	5 mins	-	View
Yi Xuan	Nextol Polymer	iFlexi HRMS	Understand the user's requirements and set the Late In Offset Overtime Hours Criteria	2 mins	-	View
Yi Xuan	Nextol Polymer	iFlexi HRMS	Investigate and explain the leave processing error and delete the 2024 leave record	15 mins	-	View
Yi Xuan	Tong Yin Timber	iFlexi HRMS	Fix the report to ensure the total SKBBK employee amount displays the correct total	5 mins	-	View
Yi Xuan	Jasa Export	iFlexi HRMS	Correct user that the resignation date should be entered based on the employee’s last working day	2 mins	-	View
Yi Xuan	Jasa Export	iFlexi HRMS	Investigate and explain why employee leave is not able to process until September	2 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Guide and explain how to set a reminder for employee age for a specified value	5 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Guide and explain to users on how to upload user from Ingress to the device	5 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Provide guidance on the correct SOCSO Table and EIS Contribution settings for local employees aged 60 years and above	5 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Guide users on how to back up the iFlexi database	2 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Guide users on how to enter an employee's resignation date in the Employee Master	5 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Inform users that the Email Exception Reminder has been updated by removing the 'No Unpaid Hour Offset' exception	1 mins	-	View
Yi Xuan	Kian Hon Tyres	iFlexi HRMS	Understand the user's requirements and create the Retrenchment Compensation Allowance	5 mins	-	View
Nick	Southern Auto Capital	IFlexi Hire Purchase Cloud	Have meeting discussion about integration with KL branch colleague and RnD.	1hours 30mins	-	-
Nick	EZFY	IFlexi Hire Purchase Cloud	Testing match engine error and bug.	30mins	-	View
Nick	HLC	IFlexi Hire Purchase Cloud	User ask some report question. Guide user and describe the function.	5mins	-	View
Nick	HLC	IFlexi Hire Purchase Cloud	User request to add new function. Discuss with Smith, that request is redundant and reject.	15mins	-	View
Nick	MYM	UBS Accounting Inventory Billing	IAM service stop and dissapear. Remote to user pc, restart services and reopen IAM tray.	1min	-	View
Nick	Masterpool	UBS Accounting Inventory Billing	Troubleshoot the issue, finally found out the solution. May need to try at user pc, called user didnt accept the call, may do it next week.	1hour	-	View
Nick	SAC	UBS Accounting Inventory Billing	3 company will be handle by other colleague. Schedule to next tuesday to have a short training.	2mins	-	View
Nick	VCS	UBS Accounting Inventory Billing	User request invoice add in logo. Remote to user pc, crop the image, add into invoice report.	5mins	-	View
Nick	Norimarine	UBS Accounting Inventory Billing	Failed submit E-invoice. Because user submit cash sale as normal e-invoice, guide user do consolidate and submit.	3mins	-	View
Nick	Global Homelux	UBS Accounting Inventory Billing	E-invoice stuck at submitted status, myinvois didnt receive. Remote pc, foxcmd edit the status to review and resubmit again.	4mins	-	View
Nick	ISEC	UBS Accounting Inventory Billing	User Id unable to access a company. Remote user colleague pc login admin user, create this user at that company.	15mins	-	View
Nick	EHOB	UBS Accounting Inventory Billing	Failed submit E-invoice. Found out user didnt put classification, ask user fill up.	5mins	-	View
Nick	Norimarine	UBS Accounting Inventory Billing	Failed submit E-invoice. Found out user didnt put BRN, ask user fill up.	5mins	-	View
Nick	Geo Works	UBS Accounting Inventory Billing	User unable to open UBS. Remote to check, user pc network access got issue, asked their IT to check, after that issue solved.	3mins	-	View
Nick	ISetan	UBS Accounting Inventory Billing	UBS status stuck at submitted. User colleague not in the office today, will do it on next Monday.	4mins	-	View
Izzura	Folks Management	UBS Accounting Inventory Billing	Upgrade UBS payroll to latest version	10 minutes	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Inquiry on availability of the basic Monthly Payroll Summary Report.	2 mins	-	View
Kelvin	VS Office Furniture (Malaysia) Sdn Bhd	IFLEXI PAY	Inquiry on SKBBK not appearing on EA form. After research SKBBK is not recognized as Tax Relief yet, so not displaying on EA form is justified.	30 mins	-	View
Kelvin	Diversified Armada Sdn Bhd	UBS PAY	Inquiry on SOCSO & EPF settings on staff 60 years old & above. SOCSO is still enabled for 60 years old & above, however only Employer contributes. EPF employee 0%, employer 4%.	10 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI TAS	Discussion on how to implement the Leave Module. - User shares Leave Policies which we will setup in the system. - User needs to fill in the Leave Taken Excel Template so we can import.	2 hours	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Resigned status not updated despite having keyed in the Resign Record. It is a future date, so when click Save & Update Now, change the date to be of the same as the future Resigned date will update the record accordingly.	2 mins	-	View
Izzura	Southern Auto Capital	UBS Accounting Inventory Billing	Create individual user ID for user	10 minutes	-	View
Izzura	Southern Auto Capital	UBS Accounting Inventory Billing	Fix invoice report unable to preview/print	10 minutes	-	View
Farah	Boon Hua Motor	Flexi Hire Purchase	Request to delete & create new user	5 Minutes	-	View
Kelvin	Sindiyan Plantation Sdn Bhd	IFLEXI PAY	Show how to Open Period to edit past Payroll Transaction.	5 mins	-	View
Kelvin	Tonasco (Malaysia) Sdn Bhd	Fingertec Ingress	IFLEXI does not have today's clock data. Ingress has. Exported text file does not have. Check the Ingress Export Scheduler, it was stopped. Try restarting the Attendance Service.	10 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Request to restart server pc - Unable to access iFlexi	15 Minutes	-	View

📅 Logs for Date: 2026-07-30 17 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Kruvent Industries	eStaff	Checked and explained to the user the Leave Document Rules configuration for Medical Leave and Hospitalization Leave application backdating	10 mins	-	View
Yi Xuan	DSS Business Solution	iFlexi HRMS	Provided the updated Leave Module DLL file to the dealer and instructed them to replace it on the server and all client PCs	1 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Explained to the user why the SKBBK Contribution field was empty and advised that the user must select a value in the New Value field when using QDE to update the SKBBK Contribution	6 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Guided the user through the steps to use QDE to update the SKBBK Contribution field to 'N'	5 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Guided and explained to the user how to key in position for the employee in the Employee Master	5 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Provided the Excel template to the user for importing employees into the Employee Master	1 mins	-	View
Yi Xuan	Merge Jati Engineering	iFlexi HRMS	Guided and explained to the user on how to use QDE to key in employee increments	15 mins	-	View
Izzura	Southern Auto Capital	UBS Accounting Inventory Billing	Make adjustment on invoice report. Add company logo at footer and adjust according to customer requirements.	30 minutes	-	View
Nur	Sharp Die	Iflexi Payroll	Customize the Payroll Report.	30 mins	-	View
Kelvin	Diversified Armada Sdn Bhd	UBS PAY	PERKESO upload issue. Turned out no issue due to user's misunderstanding.	5 mins	-	View
Kelvin	HSL Automart Sdn Bhd	IFLEXI PAY	PERKESO portal upload failed. Could be due to user's mistake.	2 mins	User yet to allow remote access to check on it.	View
Kelvin	MYM Technology Sdn Bhd	E-Staff	Estaff down with a missing database. Only temporary down, it's ok after a while could be due to a windows update.	2 mins	-	View
Kelvin	Gia Xiang Steamboat	IFLEXI TAS	Inquiry why OT appears where it is not supposed to. Because of wrong Shift Code settings.	5 mins	-	View
Kelvin	VS Office Furniture (Malaysia) Sdn Bhd	E-Staff	User do not receive email notification. After testing it the mail server takes too long to send email to Gmail triggering the timeout, resulting send failed. Other email seems ok.	1 hour	The mail server vendor will have to troubleshoot it.	View
Kelvin	VS Office Furniture (Malaysia) Sdn Bhd	Mobile Payslip	Mobile app down. Dynamic IP changed. Need to reconfigure the DYN DNS to match the new IP.	2 hours	-	View
Farah	My EG	Flexi Hire Purchase	Create new RDP shortcut, all hire purchase shorcut, adjust date&time, currency,region & location	5 Minutes	-	View
Farah	Infinite Zest	iFlexiHRMS	Inquiry on late in time rounding for certain employee	5 Minutes	-	View

📅 Logs for Date: 2026-07-29 30 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Affin Bank Bulk Duit Now follow up - Request to remove Record type "02" section from the export file (optional section)	20 Minutes	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Assisted the user in entering the Individual Schedule	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Investigated and explained why the approved Individual Schedule was not displayed in iFlexi	15 mins	-	View
Yi Xuan	Flexi Team Computer Services (Yee Teng)	eStaff	Provided the EMC backups for iFlexi and eStaff to Miss Tan for simulation and troubleshooting purposes	10 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Performed backup for both the iFlexi and eStaff	15 mins	-	View
Yi Xuan	Kruvent Industries	iFlexiMobile App	Replied to the user's email to clarify the 'Late In' display description issue in the iFlexiMobile App	10 mins	-	View
Yi Xuan	Software Depot	iFlexi HRMS	Guided the dealer on how to use the Close Period function to identify employees with payroll transaction errors and explained the functionality of the feature	10 mins	-	View
Yi Xuan	Kruvent Industries	iFlexiMobile App	Informed the user of the planned release timeline for the new version of the iFlexiMobile app and confirmed that the reported fix will be included in the upcoming release	1 mins	-	View
Yi Xuan	Flexi Team Computer Services (Shi Xun)	iFlexiMobile App	Followed up with the R&D team regarding the iFlexiMobile App issues	5 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI TAS	Some clocking data needs to be ticked "Manual" in order to display on Attendance. Optimize the Auto Shift setting by lengthening the Max Hour in One Day setting to 2359.	5 mins	-	View
Nick	EZFY	IFlexi Hire Purchase Cloud	After meeting with RnD, do some changes at the excel and try import again once staging server is up.	15mins	-	View
Nick	VCS Interior	UBS Accounting Inventory Billing	Request to add company logo. Get logo from user, try at my pc, if works will remote user pc and put in.	5mins	-	View
Nick	VCS Interior	UBS Accounting Inventory Billing	Request to move the column in the invoice report. Design following user request.	2mins	-	View
Nick	VCS Interior	UBS Accounting Inventory Billing	Unable to preview invoice. Found out reports folder doesnt have default invoice report, copy from my pc, paste into their data folder.	3mins	-	View
Nick	Southern Auto Capital	UBS Accounting Inventory Billing	Add Intermediary for 3 company. Ask user login myinvois and do it 1 by 1.	10mins	-	View
Nick	Top Rank Auto Service	UBS Accounting Inventory Billing	Unable to create invoice, prompt error. Remote check, found out user license deactivate, get license from Nur and reactivate for user.	10mins	-	View
Nick	Zaidun Leeng	UBS Accounting Inventory Billing	UBS report font auto changed. Remote user pc, realize its not invoice issue, its the reader of open pdf causing it, I ask user use another reader.	10mins	-	View
Nick	Huah Lum Credit	IFlexi Hire Purchase Cloud	User asked fews questions during testing. Explain to user the function, do setup and noted down all the request from them.	1hours	-	View
Nick	Unigenius Print	Autocount Accounting	Unable to bank reconciliation for an account due to created as Other Payment, not Bank. Assist user reverse back all the transactions and opening balance, delete it, create a new account and move all transaction to new account.	25mins	-	View
Nur	Capital Temasek	UBS Accounting Inventory Billing	Unable to open the previous year's data. - Copy USER.DBF and CDX file to the previous year's data folder.	15 mins	-	View
Farah	LH Plus	iFlexiHRMS	Inquiry on OT on payroll transaction not tally with OT Approval and staff not entitle to OT shows OT record on payroll transaction	10 Minutes	-	View
Kelvin	Tonasco (Malaysia) Sdn Bhd	E- Leave	Inquiry on the enabling the Plan Leave function and how its reporting works.	2 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Inquiry on how to setup those with Basic 4500 & above people use different set of OT rate for example: 1.5 --> 1.0 2.0 --> 1.5 3.0 --> 2.0 Advise user to setup an identical set of Shift Code & Shift Group with the respective OT Codes.	30 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI CLOCK	Inquiry on whether after deleting the staff on IFLEXI CLOCK, the clock data still remains? Yes the old clock data still remains, advise user not to recycle Employee Number.	5 mins	-	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI PAY	Inquiry & explanation where the License server still not updated despite payment already made.	2 mins	The payment made to IT Simple which takes longer time to process.	View
Kelvin	Ilham Unik Sdn Bhd	UBS PAY	Inquiry on disabling SKBBK contribution for staff who opt-out.	2 mins	-	View
Farah	LH Plus	iFlexiHRMS	Inquiry on basic salary calculation not correct for employee with salary increment	5 Minutes	-	View
Farah	LH Plus	iFlexiHRMS	Inquiry on creating new allowance code for intern staff	5 Minutes	-	View
Farah	My EG	Flexi Hire Purchase	Create new RDP shortcut, all hire purchase shorcut, adjust date&time, currency,region & location for KL Branch	5 Minutes	Connection issue to new server RDP, waiting IT to check	View
Farah	LH Plus	iFlexiHRMS	Apply Adhoc fix for Hire/Resign prorate method 100 & Payroll report filter issue	10 Minutes	-	View

📅 Logs for Date: 2026-07-28 33 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Prepared and provided documentation with instructions on deleting clock data for the employee with Badge No. 'XXXXXX'	15 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Assisted the user in managing the Attendance Record for Shift Group IDL02	10 mins	-	View
Yi Xuan	Kruvent Industries	iFlexiMobile App	Advised the user to click the Search icon to load and display the leave records	2 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Guided the user on how to check and calculate leave entitlement	10 mins	-	View
Yi Xuan	Flexi Team Computer Services (Yee Teng)	eStaff	Explained the EMC request for the Exception Reminder Email enhancement to Miss Tan	5 mins	-	View
Yi Xuan	Nagoya Plastic Industry	iFlexi HRMS	Investigated why the Excel sheet names were not displayed and resolved the issue by installing Microsoft Access Database Engine 2007 (64-bit) and Microsoft Access Database Engine 2016 (64-bit)	15 mins	-	View
Yi Xuan	Daya Forwarding	iFlexi HRMS	Understood the user's requirements and configured the calculation for Unpaid Leave	10 mins	-	View
Nick	ISEC	UBS Accounting Inventory Billing	Year End for all company. Call to customer office but her not in the office, so email to customer, customer email reply it has been settled.	3mins	-	View
Nick	Master Pool	UBS Accounting Inventory Billing	User found out 4 Purchase Invoice missing and 1 Purchase Invoice Posted but not showing in Accounting. Remote and get backup from user, restore at my pc to troubleshooting.	30mins	-	View
Nick	HLC	IFlexi Hire Purchase Cloud	Unable to click the dropdown at Motor Brand and Model maintenance. Asked RnD remote check, found out user device browser(google chrome) causing it, RnD will troubleshoot the issue, ask user use others browser temporary.	40mins	-	View
Nick	HLC	IFlexi Hire Purchase Cloud	User request to auto add witness info at the report. Discuss with Smith, decided to add in filter at the report, for user to pick the witness and auto applied the info into the report.	15mins	-	View
Nick	Geo Works	UBS Accounting Inventory Billing	Unable to open the pdf after validated. Ask user download Foxy Reader instead of using Adobe Acrobat to preview.	6mins	-	View
Nick	Geo Works	UBS Accounting Inventory Billing	Self Billed submit failed. Because the supplier missing MSIC, City and Classification code. Ask user add in and resubmit validated.	10mins	-	View
Nick	LWZ Engineering	Autocount Accounting	E-invoice failed submit. Found out user input the debtor new and old BRN at debtor maintenance, remove old BRN and resubmit validated.	8mins	-	View
Nick	FMOS Zahirah	Autocount Accounting	User unable access edit or view the report. Remote and check, found out its the permission issue, so modify the permission.	5mins	-	View
Nick	FMOS Salinee	Autocount Accounting	User ask how to edit default document description at CN. Remote in, guide user set the layout and set it as default.	10mins	-	View
Nick	FMOS Ann	Autocount Accounting	User ask why some column only show at user own id. Explain to user the layout design is depend on the user, different user different layout.	3mins	-	View
Nick	MYM	UBS Accounting Inventory Billing	IAM services disappear. Remote her pc, reopen the tray and restart the IAM services.	2mins	-	View
Farah	LH Plus	iFlexiHRMS	Individual schedule not reflect on attendance & overtime not calculate correctly	10 Minutes	-	View
Farah	Chiyoda Integre	iFlexiHRMS	Error "Invalid column name 'OCBC2'" when export RHB IBS Autopay bank format	15 Minutes	Suspected incomplete version update - Re-run iflexi version update again	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI PAY	Payroll didn't compute OT calculation & NPL. Beyond Resigned Staff's Employee Service History no other Service History Record is allowed.	2 mins	-	View
Kelvin	Multi-Builders Sdn Bhd	UBS PAY	Adjust a customized payslip. Advise user to focus on one payslip and standard management report.	1 hour	-	View
Kelvin	Baby	UBS PAY	Inquiry on how to edit & save a payslip format	5 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Request to set Duit Now bank information on employee master grid layout and where to set employee's email	5 Minutes	-	View
Farah	LH Plus	iFlexiHRMS	Inquiry on leave code for outstation staff	5 Minutes	-	View
Kelvin	Genius Premier Sdn Bhd	Fingertec Ingress	Inquiry of alternatives to get clock data if internet is down. 1. USB drive 2. P2P LAN connection 3. LAN download	5 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI TAS	User creates a new Shift Group but system auto generate clocking for her. Show user to tick the Mandatory Clock In & Mandatory Clock Out.	5 mins	-	View
Kelvin	Ecomedi Glove Sdn Bhd	IFLEXI PAY	Setup Daily worker Calculation method how show how to use it.	10 mins	-	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI PAY	Still receives maintenance contract expired despite having made payment.	5 mins	Will check with JB.	View
Kelvin	AE Software Sdn Bhd	IFLEXI TAS	Inquiry on whether IFLEXI can integrate & import data using API. Our policy is to remain passive without modifying system framework. We do have auto-pulling tool that auto import clock data.	2 mins	-	View
Kelvin	VS Office Furniture (Malaysia) Sdn Bhd	E-Payslip	Create an extra Admin at ESS.	5 mins	-	View
Farah	Kokcheng Motor	Flexi Hire Purchase	Update current WAN IP on dyndns website	5 Minutes	-	View
Farah	Ok Yau & Howyong	eStaff	Leave Taken didn't reflect on Leave Status & Balance report and Inquiry on SKBBK setting for those who want to Opt out	5 Minutes	-	View

📅 Logs for Date: 2026-07-27 32 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Assisted the user in managing the Attendance Record for Shift Group IDL02	10 mins	-	View
Yi Xuan	Able Dairies	iFlexi HRMS	Verified when the leave form was created in iFlexi and advised the user to use the Refresh function in Attendance Records	5 mins	-	View
Yi Xuan	Able Perfect	iFlexi HRMS	Investigated and explained to the user why certain employees appeared under 2 departments	5 mins	-	View
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Prepared and emailed the resolved payroll issue list to Melissa	10 mins	-	View
Yi Xuan	Kruvent Industries	iFlexiMobile App	Reviewed the user's feedback, replied to their email for clarification, and informed them that the feedback had been reported to the R&D team	40 mins	-	View
Yi Xuan	Kruvent Industries	iFlexiMobile App	Reported the enhancement request to align the payslip description display in iFlexiMobile to the R&D team	20 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Affin Bank Duit Now follow up - Got errors during first upload, need to check with bank for certain error	30 Minutes	-	View
Farah	AKADEMI I.B.S (MAHSA - MAIC)	iFlexiHRMS	Inquiry on Socso Deduction didn't reflect on payroll transaction even already set Socsco contribution = Y	15 Minutes	System glitch due to server lost connection	View
Nick	ISEC	UBS Accounting Inventory Billing	Access existing company for a new pc and create new user. Remote other sub pc that can access, login as admin copy path and create user, remote new pc create company.	30mins	-	View
Nick	EZFY	IFlexi Hire Purchase Cloud	Testing match engine error and bug.	30mins	-	View
Nick	EZFY	IFlexi Hire Purchase Cloud	User very lag using IFlexi Hire Purchase. Found out is user PC lag, tried clear cache still same, ask user use Firefox.	10mins	-	View
Nick	MCF	UBS Accounting Inventory Billing	User want to delete Debtor that not active anymore but can't delete. Delete all inactive debtor at inventory billing side.	5mins	-	View
Nick	MCF	UBS Accounting Inventory Billing	Request Year End Processing Accounting. Check everything okay then run Year End for customer.	10mins	-	View
Nick	MCF	UBS Accounting Inventory Billing	User got 2 batch containing 2 period. Move the wrong transaction in the batch to the correct batch.	5mins	-	View
Nick	Norimarine	UBS Accounting Inventory Billing	Failed submit e-invoice. Found out debtor email address got space, remove it and resubmit show validated.	3mins	-	View
Nick	ISetan	UBS Accounting Inventory Billing	Few Consolidated E-invoice in UBS status stuck at Submitted. Ask User open mytax, change UBS e-invoice status 1by 1 using Foxcmd.	20mins	-	View
Nick	ISetan	UBS Accounting Inventory Billing	Request Year End Processing Accounting. Check everything okay then run Year End for customer.	10mins	-	View
Nick	ISetan	UBS Accounting Inventory Billing	User got few batch containing 2 period. Move the wrong transaction in the batch to the correct batch.	5mins	-	View
Nick	Laureate System	UBS Accounting Inventory Billing	Change Payment Voucher report format. Remote and design it as what user request(Add title, address and other）.	5mins	-	View
Nick	EZFY	IFlexi Hire Purchase Cloud	User unable to edit Cash Price. Check user permission, tick "Modify Cash Price"	15mins	-	View
Nur	RAMLY HALAL MART SDN BHD	eStaff	Request to add the hospitalization code to the maintenance list.	5 mins	-	View
Kelvin	EPE Industries Sdn Bhd	UBS PAY	3 staff Salary always missing & becomes 0. Found out conflicting info at HRMS that shows 0 salary. Remove the conflicting transactions.	15 mins	-	View
Kelvin	EPE Industries Sdn Bhd	UBS PAY	Total Deduction in Payslip does not include SKBBK. Fixed the paylip.	15 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Request to generate Affin Bank Duit Now export in excel format	2 Minutes	Affin Bank File Specification only provide txt format	-
Farah	LH Plus	iFlexiHRMS	Inquiry on intern staff salary without statutory deductions and salary payment using allowance	5 Minutes	-	View
Kelvin	Ecomedi Glove Sdn Bhd	IFLEXI PAY	Follow up on the quotation status for SQL Server License 2025.	2 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI CLOCK	All users have been logged out, due to recent update to the App interface. Advise users to login back or click Forgot Password.	2 mins	-	View
Kelvin	MYM Technology Sdn Bhd	E- Leave	Leave Entry that has been canceled on E- Leave still appears in HRMS. Manually remove for customer using SQL command.	30 mins	Suspected system bug, advise to report if there is similar issue in the future.	View
Kelvin	Kang Sing Manufacturing Sdn Bhd	IFLEXI PAY	Inquiry on how to not pay salary to those who are not from her own company, but other suppliers'. Create a Calculation Method that does not have any Cycle & Cutoff will do.	2 mins	-	View
Kelvin	Ecomold Technology Sdn Bhd	IFLEXI PAY	Inquiry on how to disable SKBBK on staff and other related questions.	2 mins	-	View
Farah	Tip Corporation	Fingertec Ingress	Inquiry on attendance for 25th July not captured in iFlexi	10 Minutes	-	View
Farah	My EG	Flexi Hire Purchase	Error "Unable to write to C:\FTMM\Program\FTHPSetting.ini" when login application	15 Minutes	Add user to HP group	View

📅 Logs for Date: 2026-07-24 30 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Assisted the user in managing the Attendance Record for Shift Group IDL02	10 mins	-	View
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Emailed the 'Combine Multiple Welfare Benefits with a Shared Capped Limit' requirement provided by MCF to the R&D team and Vince for their review	5 mins	-	View
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Meeting with MCF to discuss and explain each issue in their payroll issue list	1 hour	-	-
Yi Xuan	Able Dairies	eStaff	Explained why an employee assigned to the Supervisor user group was still unable to assist subordinates with applying for leave, and provided guidance on the required configuration	5 mins	-	View
Yi Xuan	Eco Medi Glove	iFlexi HRMS	Explained why an employee appeared in the Foreign Worker group, and guided the user on how to update the employee's Grade in Employee Master	5 mins	-	View
Yi Xuan	Tuck Sin Engineering & Construction	Ingress	Guided and assisted the user in downloading user from the device to Ingress by explaining the steps required to connect the device	10 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Prepared and provided documentation to the user for performing a manual system update	10 mins	-	View
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Investigated and resolved each payroll issue from the provided Payroll Issue List	1 hour	-	View
Nick	Southern Auto Capital	UBS Accounting Inventory Billing	Create a shortcut for user direct access the website through Microsoft Edge(for IAM login purpose)	20mins	-	View
Nick	Eka Raya	Autocount Accounting	Document numbering didnt following the document date. Changed the document numbering and ask user amend the wrong docunment no.	25mins	-	View
Nick	Eka Raya	Autocount Accounting	User asking how to do Bank Reconciliation. Guide user step by step.	10mins	-	View
Nick	Southern Auto Capital	UBS Accounting Inventory Billing	Implementation about the setup of before submit e-invoice will be schedule on next Monday.	1min	-	View
Nick	Southern Auto Capital	UBS Accounting Inventory Billing	Connect IAM and Activate IAM Workspace for user.	2mins	-	View
Nick	Southern Auto Capital	UBS Accounting Inventory Billing	Update UBS Accounting for incoming e-invoice.	15mins	-	View
Nick	Southern Auto Capital	UBS Accounting Inventory Billing	Ask user login mytax, add Intermediary for the company.	5mins	-	View
Nick	ST Hui	UBS Accounting Inventory Billing	IAM connection failed issue. Guide user step by step how to reopen the IAM tray.	4mins	-	View
Nick	ISetan	UBS Accounting Inventory Billing	Submitted e-invoice, myinvois portal show validated but UBS haven't validated yet. User director not in the office may need to do it on next Monday.	3mins	-	View
Nick	ISetan	UBS Accounting Inventory Billing	Backup and restore at my pc to troubleshooting. Found out got 2 2025batches have 2026 transaction, user will ask her colleague and get back to me Monday.	40mins	-	View
Farah	My EG	Flexi Hire Purchase	Create new RDP shortcut, all hire purchase shorcut, adjust date&time, currency,region & location for all users	2 Hours	-	View
Izzura	Southern Auto Capital	Flexi Hire Purchase	Install Flexi Hire Purchase on new PC	10 minutes	-	View
Izzura	Southern Auto Capital	UBS Accounting Inventory Billing	Make adjustment on report invoice, credit note, debit note as per requested (Total 4 companies)	40 minutes	-	View
Farah	Darmani	Access UBS	Error when insert a record transaction on Transaction File Maintenance	20 Minutes	-	View
Kelvin	Sunrise Paper SDn Bhd	IFLEXI PAY	OverTime Analysis Grand total not tally. Because user added new OT type which was not included in the Analysis Template. So the new OT type is added to the template.	1 hour	-	View
Izzura	Capital Temasek Sdn Bhd	Flexi Hire Purchase	Adjust missing wording in report Second Schedule II of agreement	15 minutes	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Inquiry for the coming steps of implementation after user has updated the YTD & will parallel the payroll for July. And also the inquiry on the Close Period & effect on Resigned staff.	5 mins	-	-
Kelvin	Tonasco (Malaysia) Sdn Bhd	E-Attendance	Inquiry on the accessibility of Attendance Exception feature.	2 mins	-	View
Kelvin	Vinlin Press Sdn Bhd	Fingertec Ingress	Ingress error when trying to configure Devices. Ingress program error, repair then it worked.	1.5 hour	-	View
Kelvin	Software Depot Sdn Bhd	IFLEXI TAS	OT did not offset LateIn as set. Need to increase Offset To value to 0800. Then need to shorten the OT range of Shift Code to 30 minutes as per customer's request.	1 hour	-	View
Kelvin	VS Office Furniture (Malaysia) Sdn Bhd	Mobile Payslip	Inquiry on Mobile App not being able to view attachment.	2 mins	Will inform RND for rectification.	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI PAY	Inquiry on Maintenance Contract Expiry popup despite of recent payment. Assure customer no issue but continue using until it updates by itself.	2 mins	-	View

📅 Logs for Date: 2026-07-23 23 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Investigated and resolved each payroll issue from the provided Payroll Issue List	4 hours	-	View
Farah	My EG	Flexi Hire Purchase	Create new RDP shortcut, all hire purchase shorcut, adjust date&time, currency,region & location for all users	1 Hour	Waiting IT team to configure administrator permission to adjust pc settings	View
Yi Xuan	Tonasco Malaysia	iFlexi HRMS	Guided the user on how to enter overtime in the OT Approval Form	5 mins	-	View
Yi Xuan	Tonasco Malaysia	eStaff	Guided the user on how to check their overtime in the e-Attendance	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Assisted the user in managing the Attendance Record for Shift Group IDL02	10 mins	-	View
Yi Xuan	Flexi Team Computer Services (Yee Teng)	eStaff	Explained the EMC request for the Clock Data Document Rule enhancement to Miss Tan	15 mins	-	View
Yi Xuan	CE Tech Solutions	iFlexi HRMS	Investigated the issue of leave being deducted twice reported by the dealer, and provided the updated Leave Module DLL for the dealer to replace on the server and all client PCs	5 mins	-	View
Yi Xuan	Hyperwave Systems Engineering	iFlexi HRMS	Responded to the user regarding SKBBK Contribution settings	1 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI CLOCK	One new staff's phone unable to Clockin In. Still pending to collect more info like Android version, model and so on.	5 mins	-	View
Nick	Southern Auto Capital	UBS Accounting Inventory Billing	Customer is E-invoice Phase 5 which start in July. I scheduled with customer, tomorrow will do UBS update and add Intermediary in myTax.	6mins	-	View
Nick	Tor & Co	UBS Accounting Inventory Billing	Finally found out the causing issue, its because the last accounting year wrong folder instance, I remote and amend all the company instance and run the Open Item Recovery also.	30mins	-	View
Nick	Unigenius Print	Autocount Accounting	Stock Issue report didnt show Description 2 and Further Description. Remote to their pc and use report design to add in these 2 column.	5mins	-	View
Nick	Unigenius Print	Autocount Accounting	Accidently close the function tab. Remote and guide customer how to add the function tab.	3mins	-	View
Nick	SIA	Autocount Accounting	Unable to access UBS Accounting. Due to customer already migrate to Autocount, I suggest customer use Server to access UBS.	2mins	-	View
Nick	Euro Pacific	UBS Accounting Inventory Billing	Request for Year End Processing Accounting and Billing. Do all the checking and assist to do Year End Processing	15mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI CLOCK	Clock Data still goes to old Employee Number despite of changing the Employee Number & Badge Number. A possible bug was found on IFLEXI CLOCK where it still goes to the exact Employee Number regardless of whether the Employee exists in IFLEXI HRMS.	1 hour	Temporary solution advise customer to change the Employee Number at IFLEXI CLOCK.	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI PAY	Inquiry & update on the payment status and also the schedule of upgrading to SQL Server 2025.	2 mins	-	View
Kelvin	Amverton Cove Golf & Island Resort	UBS PAY	User found out she does not have SKBBK. System blocked auto-update. Manual update for user.	5 mins	-	View
Kelvin	YWC Engineers & Constructors Sdn Bhd	UBS PAY	Guide user how to disable SKBBK for individual employees.	2 mins	-	-
Nur	Rainbow Paper	Iflexi	Install Iflexi	15 mins	-	View
Farah	Chiyoda Integre	iFlexiHRMS	Inquiry on unable to set EPF contribution to "No" and regarding SKBBK contribution option	5 Minutes	-	View
Farah	MYM Technology	Access UBS	Install UBS Accounting on new laptop	30 Minutes	-	View
Nur	PKL Manufacturer Sdn Bhd	Fingertec Ingress	Unable to download attendance data from the machine. -Changed the IP address to resolve an IP conflict and restarted the machine.	10 mins	-	View

📅 Logs for Date: 2026-07-22 24 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Email the 'Combine Multiple Related Leave with a Shared Leave Day Capped Limit' requirement provided by MCF to R&D and Vince for review	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Assisted the user in managing the Attendance Record for Shift Group IDL02	10 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Understand the user's requirement and request that they send an email explaining the required information to be included in the Exception Reminder Email	2 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Advise users not to delete OT Exception records from previous months	3 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Email Miss Tan to request an enhancement for the OT Exception	10 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Linked the database to iFlexi on the user's PC	5 mins	-	View
Yi Xuan	Flexi Team Computer Services & Vince (Outsource)	Meeting	Meeting with R&D and Vince (Outsource) to explain and discuss the MCF customization project	2 hours	-	-
Izzura	SIA Flexitanks	Autocount Payroll	Import Excel Year To Date Trans from UBS Payroll to Autocount Payroll	20 minutes	-	View
Nick	Zaidun Leeng	UBS Payroll	Payslip format Y total didnt include SKBBK. Remote and add the column amount to the total.	5mins	-	View
Nick	LWZ Engineering	Autocount Accounting	User only want to show 2month outstanding Debtor Statement. But Autocount only allow show 6months and 12 months, user decide self create excel instead.	15mins	-	View
Nick	ISetan	UBS Accounting Inventory Billing	After Year End batch and period got issue. Pending customer provides their backup before Year End(customer onleave, Friday will provide)	10mins	-	View
Kelvin	Software Depot Sdn Bhd	IFLEXI PAY	Various inquiries about the system new features like DuitNow payment, bulk stamping & so on.	10 mins	-	View
Kelvin	Software Depot Sdn Bhd	IFLEXI PAY	Inquiry about filter options & system behavior & possible enhancement.	5 mins	Rejected. Customer's request is not common, and it is just a matter of getting used to system behavior.	-
Kelvin	Perak Agro Mills Sdn Bhd	IFLEXI PAY	Users all lost after power blackout. Retrieve the Users table from previous backup & restore it.	1 hour	-	View
Kelvin	Liziz Plantation Sdn Bhd	IFLEXI PAY	One Employee missing from Employee Master. The missing Employee's Company column is I4 instead of the correct one 14.	1 hour	-	View
Kelvin	Gia Xiang Steamboat	IFLEXI TAS	Inquiry on certain staff forgot key in Badge Number, so clock data has been missed. Insert back the Badge Number and do the Upload & Sort Clock Data again will do.	5 mins	-	View
Kelvin	Gia Xiang Steamboat	IFLEXI PAY	Change of OT hour to OT in Days on Public holiday Restructure all the OT 1.0, 1.5, 2.0 calculations based on Salary range through payroll formula.	1 hour	-	View
Farah	AKADEMI I.B.S (MAHSA - MAIC)	iFlexiHRMS	Inquiry on Medical Claim not appear on current payroll after submit it on iFlexi Welfare Transaction Form	10 Minutes	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	CIMB DuitNow Autobanking Export follow up - Successful upload & validate CIMB Bulk DuitNow test file using latest Definition file from RND today	2 Hours	-	View
Farah	My EG	Flexi Hire Purchase	Server migration - Install hire purchase system	15 Minutes	-	View
Kelvin	Flexi Team System Sdn Bhd	IFLEXI	Internal meeting with RND & Vince on MCF customization project.	2 hours	-	View
Nur	RAMLY FOOD MARKETING SDN BHD	eStaff	The supervisor didn't receive an email notification when the staff applied for leave. -The issue was resolved after running the services.	5 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	Fingertec Ingress	Change/create user access to allow access on Fingertec machine settings	2 Minutes	Ask user to refer Idynamics (dealer) for Fingertec issue	-
Farah	My Future World	iFlexiHRMS	Request to add HRD column & remove Zakat column on Payroll Transaction report	15 Minutes	-	View

📅 Logs for Date: 2026-07-21 28 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Elite Material (Penang)	eStaff	Configured the Leave Document Rules for No Pay Leave	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Explained again why the system prevents employees from submitting an OT Plan	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Understood the user's requirement and requested that they send an email specifying which exception codes should be excluded from the Exception Reminder Email	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Assisted the user in managing the Attendance Record for Shift Group IDL02	15 mins	-	View
Yi Xuan	Able Perfect	iFlexi HRMS	Cleared the application user	1 mins	-	View
Yi Xuan	Eco Medi Glove	iFlexi HRMS	Customized 2 reports by removing the Zakat and SKBBK Employer columns	1 hour	-	View
Yi Xuan	Eco Medi Glove	iFlexi HRMS	Replied to the user's email and advised them to try processing the attendance or refreshing the Attendance Record	5 mins	-	View
Yi Xuan	Eco Medi Glove	iFlexi HRMS	Updated iFlexi to the latest version on the Client PC	10 mins	-	View
Yi Xuan	Nagoya Plastic Industry	iFlexi HRMS	Provided the Microsoft Access Database Engine 2016 installer and requested installation on the server	5 mins	Software Depot used an existing customer license to open the iFlexi database for the new customer, Nagoya Plastic Industry	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Import leave records for period 202607 to iFlexi Leave Form	10 Minutes	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Request restart server and clear iFlexi cache	45 Minutes	-	View
Izzura	Motopoly Trading Sdn Bhd	Flexi Hire Purchase	Reset password for user	5 minutes	-	View
Kelvin	Megah Mee Sdn Bhd	IFLEXI PAY	Inquiry on ORP effect of OT calculation and also EPF contribution on foreigner's OT payment. OT does not need to contribute EPF.	5 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	CIMB DuitNow Autobanking Export follow up - Error on Detail Record section "Beneficiary ID Type / DuitNow Common ID Type is mandatory."	30 Minutes	Reported to RND for export format adjustment	View
Kelvin	Software Depot Sdn Bhd	E-Payslip	Installation of E- Staff. Various inquiry on implementing the E- Payslip.	2 hours	-	View
Nur	RAMLY FOOD MARKETING SDN BHD	Fingertec Ingress	Following up via phone to ensure everything is going well with the Auto Pulling feature.	10 mins	-	-
Izzura	SIA Flexitanks	Autocount	Update the client PC with the new server IP address after the server IP changed, resolving the AutoCount access issue (Total 7 PC)	20 minutes	-	View
Izzura	Ta Soon Motor & Electric	UBS Accounting Inventory Billing	Adjust missing words in invoice company header	15 minutes	-	View
Farah	Infinite Zest	iFlexiHRMS	Inquiry on Work Permit Validity & Expiry Listing report not showing all records & request adjust the Permit No column bigger	10 Minutes	-	View
Farah	My EG	Flexi Hire Purchase	Server migration - Install hire purchase system	30 Minutes	-	View
Kelvin	Tonasco (Malaysia) Sdn Bhd	Fingertec Ingress	No incoming data on Ingress. Shows user need to insert the correct IP addresses to search the devices for connection.	5 mins	-	View
Kelvin	Infra Segi Sdn Bhd	IFLEXI TAS	Troubleshoot why Broughtforward is not shown for a staff.	1 hour	Suspect system bug, database taken for study.	View
Kelvin	SCC Corporation Sdn Bhd	UBS PAY	Inquiry of methods of checking back previous transactions & payslips. Advise user do not change period, instead, check the past months transaction or 12 months figure will do.	5 mins	-	View
Farah	Golden Union (MAHSA)	iFlexiHRMS	Inquiry on CP22A report shows no record	5 Minutes	-	View
Farah	LH Plus	iFlexiHRMS	Inquiry on one of the user unable to login iFlexi - Version not match	5 Minutes	-	View
Kelvin	Sunrise Paper SDn Bhd	IFLEXI PAY	Certain Welfare Transactions do not appear on Payroll. Use SQL command to add in the Post columns	30 mins	-	View
Farah	Tip Corporation	iFlexiHRMS	Create new EPF Table for rate 11% ER 19% ER	10 Minutes	-	View
Farah	My EG	Flexi Hire Purchase	Backup Flexi hire purchase folder for server migration	15 Minutes	-	View

📅 Logs for Date: 2026-07-20 21 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Vince (Outsource)	iFlexi HRMS & eStaff	Prepare and email Vince the existing features available in eStaff, along with the additional features or customizations required to fulfill MCF’s requested requirements	20 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Explain why the system displays the 'NO UNPAID HOURS OFFSET' exception	10 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	- Explain why employees with an invalid or empty Badge No field can still have their clocking data successfully uploaded into the system - Advise configuring HIK to exclude employees whose clock data should not be imported into the system from the automatic employee clock data export process	40 mins	-	View
Yi Xuan	Kruvent Industries	eStaff	Investigate why all employees are blocked from applying for leave	15 mins	-	View
Nick	KKP	UBS Accounting Inventory Billing	IAM service failed connect. Anydesk restart IAM service.	3mins	-	View
Nick	Tor & Co	UBS Accounting Inventory Billing	Troubleshoot the issue with Eddy still cannot find out the solution. Draft and Email to UBS support, pending reply.	2hours	-	View
Nick	Pyramid Bowl	Autocount Accounting	Import the completed Debtor, Creditor, Stock Item and COA Autocount Excel Template to Autocount (3 company)	1hours	-	View
Izzura	SIA Flexitanks	Autocount	Guide customer to print batch invoice in autocount	5 minutes	-	View
Kelvin	Afico Terminal Venture Sdn Bhd	UBS PAY	Install and configure the license path. Call up the path to all the databases.	30 mins	-	View
Kelvin	Sunrise Paper SDn Bhd	E-Staff	Inquiry on the requirement for installing E-staff and make it online. Port must be opened.	5 mins	-	View
Kelvin	Infra Segi Sdn Bhd	IFLEXI TAS	Whenever client pc process Leave Module, the Bring Forward disappear, however when done the process at server no issue.	30 mins	Suggest user upgrade to Windows 11 as Windows 10 is already obsolete, missing critical .net framework that is essential for programs.	View
Kelvin	Infra Segi Sdn Bhd	IFLEXI TAS	Update IFLEXI on server to the latest version 7.0.0.7. Update SQL server and SSMS.	1 hour	-	View
Kelvin	Sunrise Paper SDn Bhd	IFLEXI PAY	Certain Welfare transactions did not appear on Payroll. SQL commands to bring it forth.	1 hour	-	View
Kelvin	Sharp Die Cutting Mould Sdn Bhd	IFLEXI PAY	Update client pc to the latest version 7.0.0.7.	10 mins	-	View
Farah	LH Plus	iFlexiHRMS	Inquiry on employee personal data excel report which have name, phone no, marital status, email address and address	10 Minutes	Advice customer to use employee master column chooser & export the details to excel	View
Farah	My EG	Flexi Hire Purchase	Customer unable to print directly form her pc. Help to download & copy the requested files to customer	10 Minutes	-	View
Kelvin	Darmani Adjusters & Investigators (M) Sdn Bhd	UBS PAY	Inquiry on the procedures of opting out for SKBBK.	2 mins	-	View
Kelvin	SCC Corporation Sdn Bhd	UBS PAY	Inquiry on which format to use to export for SOCSO + SKBBK + EIS PERKESO portal upload.	2 mins	-	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI PAY	Inquiry on the status of maintenance contract expiry & check with renewal process.	2 mins	-	View
Kelvin	Software Depot Sdn Bhd	E-Payslip	Inquiry & confirmation on the schedule and also on if the users are safe to continue with their daily task while the installation goes on.	2 mins	-	View
Farah	Tip Corporation	Fingertec Ingress	Inquiry on Ingress on workstation pc unable to login	10 Minutes	-	View

📅 Logs for Date: 2026-07-19 1 Entry(s)

Name	Customer	Product	Task Details	Duration	Status (Inline Update)	Remarks	Proof	Action
Kelvin	Percetakan Delima Sdn Bhd	UBS PAY	SKBBK already unticked, but system still shows. Because user has fixed the SOCSO. Advise user to remove the Fix function.	10 mins		-	-

📅 Logs for Date: 2026-07-17 24 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	EMC & DSS	Meeting	Meeting with EMC and DSS to check if they have any updates, concerns, or requests to raise	15 mins	-	-
Yi Xuan	Elite Material (Penang)	eStaff	Email Miss Tan to request enhancement of the clock data document rule to restrict employees from submitting clock data adjustments when the time difference between the actual clock-in time and requested clock data exceeds 10 minutes	10 mins	-	View
Yi Xuan	Elite Material (Penang)	eStaff	Explain the reason why the system prevents employees from submitting OT Plan	10 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Investigate why the system displays OT Code 2.0 with 8 hours, but OT Code 3.0 does not show any recorded hours	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Investigate why the Individual Schedule for the employee was approved in eStaff but not reflected in iFlexi	5 mins	-	View
Yi Xuan	Genius Premier	iFlexi HRMS	Investigate why the employee leave record cannot be saved in the system	5 mins	-	View
Yi Xuan	Daya Forwarding	iFlexi HRMS	Understand the business requirements of the user, review the payroll calculation method for compliance with the Employment Act, provide recommendations, and advise the user of the compliance risks and legal implications of proceeding with the proposed calculation method	25 mins	-	View
Nick	Huah Lum Credit	IFlexi Hire Purchase Cloud	Update Condition table and Automation Workflow for customer.	1hours	-	View
Nick	Huah Lum Credit	IFlexi Hire Purchase Cloud	Create 4 User and set role for these new user.	10mins	-	View
Nick	Pyramid Bowl	Autocount Accounting and UBS Accounting Inventory Billing	Migrate UBS exported excel file to Autocount Import Excel Template. (Pyramid Bowl)(Total 7/7)	1hours 30mins	-	View
Nick	Pyramid Bowl	Autocount Accounting and UBS Accounting Inventory Billing	Migrate UBS exported excel file to Autocount Import Excel Template. (Advance Bowling)(Total 6/7)	1hours 30mins	-	View
Nick	Tor & Co	UBS Accounting Inventory Billing	SST report didnt show knocked off invoice amount(Last year invoice, this year knock off). Asked customer provide that 2 company Backup Accounting and Billing Current year and Previous year.	2mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Unable to access iflexi through Go-Global - Request restart the server	15 Minutes	-	View
Farah	My EG	Flexi Hire Purchase	Customer unable to print direct from the pc. Help to download and copy to customer the requested files	5 Minutes	-	View
Farah	LH Plus	iFlexiHRMS	Payroll Report Filter Not Following Employee Service Records - Employee transferred department on 01/06/2026, but payroll reports generated for periods before the transfer shows the employee under the current department	1 Hour	Reported on Issue Listing, waiting RND team to check and update fix	View
Nur	Lung Kee Metal Sdn Bhd	Iflexi Payroll	Inquiry regarding the setup of a new shift group via call.	10 mins	-	View
Kelvin	Software Depot Sdn Bhd	E-Payslip	Schedule for a E- Payslip installation on 21/07/2026 3.00 pm.	2 hours estimate	-	View
Kelvin	Afico Terminal Venture Sdn Bhd	UBS PAY	Schedule for a meeting on 20/07/2026 for UBS PAY installation for user who has changed to a new laptop.	1 hour estimate	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	IFLEXI cannot open, after winodws update. Disable the new Windows feature - Smart Apps.	10 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Setup additional Time Attendance user who can access only foreigners on Genius Nilai.	10 mins	-	View
Kelvin	Software Depot Sdn Bhd	IFLEXI PAY	Inquiry on why staff cannot turn to InActive. Because haven't closed period.	5 mins	-	View
Kelvin	Diversified Armada Sdn Bhd	Microsoft Windows	Seeking help from us on Windows and antivirus issue.	2 mins	Not relevant, not within our job scope.	View
Kelvin	Eastern Pretech Sdn Bhd	Fingertec Ingress	Asking to troubleshoot on when after download why certain clock data not available on ingress.	2 mins	Support rejected because maintenance contract not signed.	-
Kelvin	SCC Corporation Sdn Bhd	UBS PAY	Inquiry over the phone on the latest UBS update on PERKESO portal submission format & function. What should be done, manual update or auto?	10 mins	Situation still unclear on how PERKESO will handle their portal update and also unclear on when & what UBS will update their system. So advise customer to wait for UBS update prompt.	-

📅 Logs for Date: 2026-07-16 23 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Kruvent Industries	eStaff	Guide and teach users on the steps to display the leave code	2 mins	-	View
Yi Xuan	MYM Technology	iFlexi HRMS	Customized two reports with additional and removed columns according to user requirements	1 hour	-	View
Yi Xuan	MYM Technology	iFlexi HRMS	Guide users to set the report paper size to A3 before starting the report design	2 mins	-	View
Yi Xuan	Genius Premier	iFlexi HRMS	Explain and guide users to select the Manual option when manually entering clock data to display the clocking time	15 mins	-	View
Yi Xuan	Able Dairies	iFlexi HRMS	Clarify with the user that the attendance record was not missing, explain the cause of the issue, and provide guidance on the correct steps to follow for similar cases in the future	5 mins	-	View
Yi Xuan	Able Dairies	iFlexi HRMS	Show and guide users to use the correct customized report to preview payroll details	2 mins	-	View
Kelvin	Megah Mee Sdn Bhd	IFLEXI PAY	Inquiry on how to declare physical Award on EA form. Since it is not received in cash and not exceeding RM 2000 exemption, customer is advised to insert it in next year's EA form instead.	5 mins	-	View
Nick	Feng Ling	UBS Accounting Inventory Billing	Failed submit e-invoice for foreign customer. Maintain the TIN, using general TIN for foreign customer.	17mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Inquiry on where to key in Commission at YTD Data Entry. It is advised to key in at Bonus due to the same nature.	2 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI TAS	Provide excel template for Leave Taken import to start setting up Leave Module. Explain how & what to key in the template.	5 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	iFlexi Export Affin Bank DuitNow not match the format required by the bank. Affin Bank staff confirmed that there is a new file format specification.	30 Minutes	Reported on Issue Listing, waiting RND team to update the export format	View
Farah	LH Plus	iFlexiHRMS	Create new Shift Code for Saturday with overtime code 1.5	10 Minutes	-	View
Nur	Ramly Food Marketing Sdn Bhd	eStaff	Unable to apply for leave. Reprocess the leave application	10 mins	-	View
Nur	Ramly Food Processing Sdn Bhd	Iflexi	Inquiry regarding the total OT amount in the payslip by call.	10 mins	-	-
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Inquiry on Export Autobanking Affin Bulk Duit Now shows no result	30 Minutes	Incomplete information in Bank code and customer has set Pay Mode "EWALLET" (created by customer) to the staff	View
Kelvin	Genius Premier Sdn Bhd	Fingertec Ingress	Guide customer over the phone on how to register a card on a Fingertec device through Ingress.	5 mins	-	-
Kelvin	Ametek Engineered Materials Sdn Bhd	E-OT	Check if the Supervisor has the right to access the e-OT reports. Refine the Access Rights and test it by logging in as the Supervisor.	5 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI TAS	Clock data goes to the old Employee Number. Modify the old Employee Number to avoid conflict. And also adjust the wrongly imported clock data to current correct Employee Number.	30 mins	-	View
Izzura	Pyramid Bowl	UBS Accounting Inventory Billing	Migrate UBS exported excel file to Autocount Import Excel Template. (Star Bowl)(Total 5/7)	10 minutes	-	View
Izzura	Pyramid Bowl	UBS Accounting Inventory Billing	Migrate UBS exported excel file to Autocount Import Excel Template. (Apple Credit)(Total 4/7)	10 minutes	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Delete old customize payroll report - Replaced with new customize report with SKBBK section	10 Minutes	-	View
Farah	Infinite Zest	iFlexiHRMS	Unable to upload CP22 - Error invalid format	10 Minutes	Got extra '0' on the txt file name (No Majikan), remove the extra '0'	View
Farah	My EG	Flexi Hire Purchase	Copy Hire Purchase & related program folders for backup & diagnose (Database corrupt)	30 Minutes	-	View

📅 Logs for Date: 2026-07-15 26 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	DSS Business Solution	iFlexi HRMS	Guide the dealer on using the correct text alignment function to adjust text formatting	5 mins	-	View
Yi Xuan	Software Depot	iFlexi HRMS	Explain to the dealer why the resigned employee's active status could not be successfully changed to 'N'	5 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Guide and teach users on the steps to enter Tax History	5 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Create the EPF contribution table with 12% employee and 4% employer contribution rates	10 mins	-	View
Yi Xuan	Jasa Export	iFlexi HRMS	Guide and teach users on the steps to export the SOCSO text file	5 mins	-	View
Yi Xuan	TCE Tackles	iFlexi HRMS	Report the Leave Prorate Entitlement issue to the R&D team	30 mins	-	View
Yi Xuan	Vince (Outsource)	Meeting	Meeting with Vince (Outsource) to explain each of MCF's customized requirements	1.25 hours	-	-
Farah	Namicoh Suria	iFlexiHRMS	Inquiry on upload SKBBK amount only on PERKESO Portal Assist since they already submit socso + eis payment	15 Minutes	Create SKBBK txt file using PERKESO Contribution SKBBK Only guide file	View
Kelvin	Software Depot Sdn Bhd	E-Payslip	Inquiries on the installation of ESS, the timeframe, education materials & handling the customers etc.	30 mins	-	View
Izzura	Pyramid Bowl	UBS Accounting Inventory Billing	Migrate UBS exported excel file to Autocount Import Excel Template. (Harvest Christian Centre)(Total 3/7)	40 minutes	-	View
Izzura	Pyramid Bowl	UBS Accounting Inventory Billing	Migrate UBS exported excel file to Autocount Import Excel Template. (Endah Proshop)(Total 2/7)	1 hours	-	View
Nick	Unigenius Print	Autocount Accounting	Debit note didnt show Total SST. Change the Calculated Field at Report Design.	12mins	-	View
Nick	Feng Ling	UBS Accounting Inventory Billing	UBS E-invoice status stuck at submitted with 2 situation which is Myinvois validated and no validated. Change the status using Foxcmd, Total 23 invoices.	1hours15mins	-	View
Nick	LWZ Engineering	Autocount Accounting	Looking for Invoice Statement. Guide her to Debtor Statement Report.	2mins	-	View
Nick	Pyramid Bowl	UBS Accounting Inventory Billing	Migrate UBS exported excel file to Autocount Import Excel Template. (888 Bowling)(Total 1/7)	2hours30mins	-	View
Nick	Pyramid Bowl	UBS Accounting Inventory Billing	Export these 3 dormant company data into excel for migration.	15mins	-	View
Nick	Pyramid Bowl	UBS Accounting Inventory Billing	Restore these 3 dormant company.	10mins	-	View
Nick	Pyramid Bowl	UBS Accounting Inventory Billing	Backup another 3 dormant company data from customer side for migration.	13mins	-	View
Nur	Lopie Paper (Malaysia)	Fingertec Ingress	Unable to log in to Ingress at the same time using the same ID. Create a new user ID.	10 mins	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Found another issue on CIMB DuitNow Export format - Beneficiary name should be left-justified with trailing spaces and without special characters	30 Minutes	Reported to RND, waiting the update fix	View
Kelvin	Jasa Export Sdn Bhd	IFLEXI PAY	Inquiry on how to submit SOCSO, SKBBK & EIS on PERKESO portal.	5 mins	-	View
Farah	AKADEMI I.B.S (MAHSA - MAIC)	iFlexiHRMS	Customer unable to set the resigned employee to inactive	10 Minutes	-	View
Farah	Financial Markets Ombudsman Service (FMOS)	iFlexiHRMS	Inquiry on Socso i-Lindung (SKBBK) revised contribution option	5 Minutes	-	View
Farah	AKADEMI I.B.S (MAHSA - MAIC)	iFlexiHRMS	Request add Total Eis on Socso Export	10 Minutes	Reported on Issue Listing, waiting RND team to update	View
Farah	AKADEMI I.B.S (MAHSA - MAIC)	iFlexiHRMS	Inquiry on how to export Socso SKBBK text file	5 Minutes	-	View
Farah	Tip Corporation	iFlexiHRMS	Create new EPF table rate 19% EE 12-13% ER	5 Minutes	-	View

📅 Logs for Date: 2026-07-14 33 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Jasa Export	iFlexi HRMS	Guided the user through the steps to delete an employee from the Employee Master	5 mins	-	View
Yi Xuan	Jasa Export	iFlexi HRMS	Assisted the user in deleting a duplicate new employee	2 mins	-	View
Farah	LH Plus	iFlexiHRMS	Customer request to use separate format socso + eis without SKBBK since CIMB staff said their website don't have the SKBBK upload feature yet	15 Minutes	Advice customer to use Perkeso Assist Portal to upload the combine format	View
Farah	My Future World	iFlexiHRMS	Email Payslip-Manual update adhoc fix for Email Office365 OAuth	2 Hour	Waiting RND to provide latest Adhoc fix for iFlexi version 7.0.0.7- Previous Adhoc fix fail to send email payslip	View
Farah	My Future World	iFlexiHRMS	Inquiry on how to export SKBBK to upload through Hong Leong Bank	10 Minutes	-	View
Yi Xuan	Able Perfect	iFlexi HRMS	Added the SKBBK Employee column to the customized Payroll History Listing report	30 mins	-	View
Yi Xuan	Able Perfect	iFlexi HRMS	Created a new Payroll Transaction report without displaying the Department column	5 mins	-	View
Yi Xuan	Able Dairies	iFlexi HRMS	Added the SKBBK Employee column to the customized Payroll History Listing report	5 mins	-	View
Yi Xuan	Able Dairies	iFlexi HRMS	Created a new Payroll Transaction report without displaying the Department column	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Taught the user how to select a date range to preview the customized report in Attendance Analysis	2 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Deleted clocking data records for employees whose Badge No was set to 'XXXX'	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Updated the Badge No field to 'XXXX' for employees with an empty Badge No	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Explained why the Badge No field was empty while the employee's clocking data could still be successfully uploaded into the system	2 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Investigated and explained to the user why the brought-forward leave days were not displayed in the Leave Entitlement Listing	10 mins	-	View
Yi Xuan	Jasa Export	iFlexi HRMS	Guided the user through the steps to delete an employee from the Employee Master	5 mins	-	View
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Meeting with MCF to discuss and understand their payroll issues	1 hour	-	-
Yi Xuan	Jasa Export	FingerTec TA500	Guided the user through the steps to restart the TA500 device	30 mins	-	View
Yi Xuan	Hyperwave Systems Engineering	iFlexi HRMS	Advised the user to update iFlexi to the latest version, re-export the SOCSO text file, and resubmit it through the PERKESO portal	2 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Inquiry on whether to key in award as non-taxable or exempted. Advice customer depends on their need. The difference is to display on EA form or not.	5 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI TAS	Troubleshoot certain staff does not have attendance. Because Shift Schedule not being setup. Shows customer how to do the schedule.	10 mins	-	View
Kelvin	MYM Technology Sdn Bhd	E- Leave	Inquiry on how the system handles if want to have different route that route to HR instead of HOD for a specific leave code like HOSPITLIZATION. Have to use redirect Route setup to setup a new route.	2 mins	-	View
Kelvin	Icon Facade Sdn Bhd	IFLEXI PAY	Inquiry on the latest SKBBK portal & its availability.	2 mins	-	View
Izzura	CL Digital Lock	Autocount	Help customer update "attention" in invoice as the updated salutation didn't reflect in report	5 minutes	-	View
Izzura	365 Capital Temasek Sdn Bhd	IFlexi Hire Purchase	Remove sentence in Hire Declaration Report in IFlexi HP	10 minutes	-	View
Kelvin	365 Capital Sdn Bhd	UBS PAY	Help check the Statutory submission file settings if they are correct. Guide customers how to check and how to export TXT file for EPF, SOCSO, EIS, SKBBK submission to the Statutory official portals.	30 mins	-	View
Kelvin	Farview Supply Sdn Bhd	IFLEXI PAY	Inquiry on the nature of CP22A about 30 days in advance notice, and also requires the last month payroll process in order to generate the CP22A.	10 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Discussion on parallel running the IFLEXI HRMS vs Old SQL Payroll. Clarify the main objective and meaning of parallel running.	10 mins	Customer requests to go on site and station for 1 day to support them during payroll process period. Tentatively between 21-25 August 2026.	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI CLOCK	One of the staff unable to login IFLEXI CLOCK. Suspected phone has jailbreak & developer option been activated.	5 mins	-	View
Kelvin	Icon Facade Sdn Bhd	IFLEXI PAY	Inquiry on the latest development on how to opt-out from SKBBK and how to update on IFLEXI HRMS	5 mins	-	View
Nur	RAMLY FOOD MARKETING SDN BHD	eStaff	Inquiry to Create a New Route ID by call.	10 mins	-	View
Kelvin	Ecomedi Glove Sdn Bhd	IFLEXI PAY	Inquiry on the status of quotation for Server Migration & SQL Server 2025 Standard Edition.	2 mins	-	View
Kelvin	Eagle Enterprise Sdn Bhd	IFLEXI PAY	Inquiry on BIK to be displayed on Payroll Analysis. It's not available, advise customer to use BIK report instead.	5 mins	-	View
Nur	RAMLY FOOD MARKETING SDN BHD	eStaff	Request to temporarily disable the leave condition.	5 mins	-	View

📅 Logs for Date: 2026-07-13 25 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Kruvent Industries	iFlexi HRMS	Assisted the user in confirming the correct SOCSO file format selection	1 mins	-	View
Yi Xuan	Mic-Co Engineering	UBS Payroll	Updated the SOCOS text file calculation formula to total the SOCSO and SKBBK amounts together	20 mins	-	View
Yi Xuan	Kruvent Industries	eStaff	Created a new direct route INDMARKETS01, configured the redirect route, and developed the formula for the redirect route	30 mins	-	View
Yi Xuan	Kruvent Industries	iFlexiMobile App	Investigated why employee K1478’s iFlexiMobile App account was unable to display the corresponding leave codes	5 mins	-	View
Yi Xuan	Able Dairies	eStaff	Investigated the issue where the user was unable to upload the MC document and updated the eStaff file upload format to support JPEG files	10 mins	-	View
Nick	Pyramid Bowl	UBS Accounting Inventory Billing	Export the excel file from UBS and massage the data	1hours	-	View
Nick	EHOB	UBS Accounting Inventory Billing	IAM tray missing. Go reopen IAM tray for customer and reconnect to IAM.	10mins	-	View
Nick	KEDAI MOTOR ENG WAN SDN BHD	IFlexi Hire Purchase	Update Condition table and Automation Workflow for customer.	1hours 30mins	-	View
Nick	Pyramid Bowl	UBS Accounting Inventory Billing	Get UBS backup data from customer and restore at my pc, total 4 company.(For UBS migrate to Autocount)	30mins	-	View
Nick	Eka Raya	UBS Payroll	Uploaded Socso text file, amount not included SKBBK. Assist customer change APS format.	20mins	-	View
Izzura	Abe Hatome	Autocount	Customer ask regarding self-billed e-invoice since the date that they use to issue invoice will show invalid. Suggest them to put date in range of the document date then it will successfully submit.	10 minutes	-	View
Izzura	Abe Hatome	Autocount	Help update phone number in all report since the phone number already terminate	10 minutes	-	View
Kelvin	Ecomedi Glove Sdn Bhd	IFLEXI PAY	Further clarification and discussion with customer over the phone regarding the SOCSO contribution cutoff, and also the effect of changing the cutoff.	30 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Inquiry on the latest SKBBK op-out procedure for staff.	5 mins	-	View
Kelvin	Eagle Enterprise Sdn Bhd	IFLEXI PAY	Create a customized Payroll Analysis template for expenses review	30 mins	-	View
Farah	Ok Yau & Howyong	iFlexiHRMS	Unable to upload Socso SKBBK text file to Perkeso Portal Assist	2 Minutes	Ask customer to update iFlexi to latest version and export the Socso text file again	-
Kelvin	Genius Premier Sdn Bhd	IFLEXI TAS	IFLEXI CLOCK clock data went to the wrong staff. Conflicting Badge Number. Change them to something else.	30 mins	-	View
Kelvin	Ecomedi Glove Sdn Bhd	IFLEXI PAY	Inquiry on how to have different cutoff for Workers & Staff for Socso contributiuon submission.	30 mins	Advise customer to compile and pay once. If separate then needs extra work on IFLEXI.	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Payroll Analysis - transferred employee pay result appear on previous company on hired month	30 Minutes	SQL result shows pay result on new company hired month still under old company. Adjust company, Epf, Socso & Tax reference to new company using sql command result correct now.	View
Kelvin	Able Dairies Sdn Bhd	IFLEXI PAY	User can't see the + & - buttons. Resolution issue, just click Maximize should resolve the issue	2 mins	-	View
Kelvin	Tonasco (Malaysia) Sdn Bhd	IFLEXI PAY	IFLEXI task scheduler not running. Because user logged in as the wrong user.	15 mins	-	View
Farah	My Future World	iFlexiHRMS	Update Adhoc Fix for Email Office 365 OAuth-Need to manually update this adhoc since it's not included in iFlexi version update	15 Minutes	-	View
Farah	My EG	Flexi Hire Purchase	Request remove charges on Flexi Hire Purchase Conventional & Islamic	10 Minutes	-	View
Nur	Lung Kee Metal Sdn Bhd	Iflexi	Update version 7.0.0.7	20 mins	-	View
Farah	My EG	Flexi Hire Purchase	Restart server through RDP on user pc	15 Minutes	-	View

📅 Logs for Date: 2026-07-10 36 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Software Depot	iFlexi HRMS	Teach the dealer on how to write payroll formulas	5 mins	-	View
Yi Xuan	Farview Supply	iFlexi HRMS	Investigate why some employees' SKBBK Contribution values were not updated after using QDE to change all local employees' SKBBK Contribution to 'N'	1 mins	-	View
Yi Xuan	Farview Supply	FingerTec TA500	Guide and teach users on the steps to assign an existing user as an administrator on the TA500 device	10 mins	-	View
Yi Xuan	Farview Supply	iFlexi HRMS	Guide and teach user on the steps to use QDE to update the SKBBK Contribution to 'N'	15 mins	-	View
Yi Xuan	Farview Supply	iFlexi HRMS	Guide user on how to update iFlexi	1 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Provide the iFlexi installer to the client IT	1 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi Clock	Report to R&D that users are unable to login to the iFlexi Clock	5 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Install iFlexi on the client PC and update it to the latest version	30 mins	-	View
Yi Xuan	Daya Forwarding	iFlexi HRMS	Investigate why OT hours cannot be overridden to 0 when OT is auto-approved	10 mins	-	View
Yi Xuan	Daya Forwarding	iFlexi HRMS	Create a new calculation method M2 with a different OT calculation	5 mins	-	View
Yi Xuan	Daya Forwarding	iFlexi HRMS	Rewrite the daily allowance formulas for DUST and TRAN2	20 mins	-	View
Yi Xuan	Daya Forwarding	iFlexi HRMS	Rewrite the payroll formula for the ATTN Allowance	10 mins	-	View
Yi Xuan	Daya Forwarding	iFlexi HRMS	Verify whether allowances with the ORP tick are included in the OT calculation	5 mins	-	View
Yi Xuan	Tonasco	iFlexi HRMS	Guide and teach users on the steps to use QDE to update the SKBBK Contribution to 'N'	5 mins	-	View
Yi Xuan	Mitsui Copper Foil	iFlexi HRMS	Write emails to MCF requesting detailed requirements for the Shared Leave Day Capped Limit and Shared Welfare Capped Limit	15 mins	-	View
Yi Xuan	EMC & DSS	Meeting	Meeting with EMC and DSS to provide updates on the status of their requirements	15 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Prepare and email the iFlexi Manual Update guideline to the user	20 mins	-	View
Nick	Unigenius Print/ Nicole	Autocount Accounting	-Change setting for preview P&L Report. -Suggest Customer use "Transaction Profit and Loss Report" instead of use standard P&L Report. -Suggest Customer create a new normal special account under Retained Earning.	32mins	-	View
Nick	Unigenius Print/ Ms Chan	Autocount Accounting and UBS Payroll	Customer request the info related to Autocount and Payroll version, I check from their pc and reply.	10mins	-	View
Nick	VCS Interior/ Mei Li	UBS Accounting Inventory Billing	Customer start E-invoice on 1st July 2026 -Add Intermediary for 2 company -Update UBS Accounting for 7 pc -Reset password IAM workspace -Setup new billing company info -Activate E-invoice Worspace Other setting will guide step by step and schedule it on next Tuesday.	3hours	-	View
Farah	Axis Capital	Access UBS	Update UBS to latest version v2026.0 PU3 for all users	30 Minutes	-	View
Farah	Lean Huat Motor	Flexi Hire Purchase	Setup new remote app client & application connection for all users pc	30 Minutes	-	View
Farah	Axis Capital	iFlexiHRMS	Restart & connect IAM services	15 Minutes	-	View
Farah	LH Plus	iFlexiHRMS	Inquiry on how to exclude certain employee when export Socso SKBBK	5 Minutes	-	View
Nur	Lopie Paper (Malaysia)	Fingertec Ingress	Request for assistance to set up two shifts under one group in Ingress. Set the schedule type to Weekly in Ingress settings.	5 mins	Pending : Client needs to confirm the schedule with their supervisor and continue next Tuesday(14/07/2026).	-
Kelvin	Able Dairies Sdn Bhd	IFLEXI PAY	Error when upload CP22 to MyTax. Must fill in the fields complete at the Employee Master	2 mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI CLOCK	Inquiry about removing users in IFLEXI CLOCK to free up slots.	1 min	-	View
Kelvin	Edata System Sdn Bhd	IFLEXI PAY	Phone call inquiry about how to customize the previously customized reports before SKBBK update. Suggest customer to start from scratch and work on newly updated system default reports again.	5 mins	Will install a demo database for them to allow them to work on the reports on behalf of their customer at their side before uploading to their customer.	View
Kelvin	Able Dairies Sdn Bhd	IFLEXI PAY	Show steps of how to generate & export CP22 & CP22A	10 mins	-	View
Kelvin	Kang Sing Manufacturing Sdn Bhd	IFLEXI PAY	Update system to the latest version 7.0.0.7	5 mins	Maintenance expired	View
Kelvin	Sharp Die Cutting Mould Sdn Bhd	IFLEXI PAY	Manual update 3 client pcs to the latest version 7.0.0.7	30 mins	-	View
Izzura	SIA Flexitanks	Autocount Payroll	Upload excel with employee master to Autocount Payroll	20 minutes	-	View
Izzura	Ezfy	IFlexi HP	Check with RND about SST code didn't appear. After checking need to enable GST	10 minutes	-	View
Kelvin	Sunrise Paper SDn Bhd	IFLEXI PAY	Shows customer how to create a new Hourly worker calculation method	3 mins	-	View
Kelvin	Sindiyan Plantation Sdn Bhd	IFLEXI PAY	Shows client how to disable SKBBK contribution individually and also using QDE Employee function	10 mins	-	View
Nur	RAMLY FOOD MARKETING SDN BHD	Iflexi Payroll	The total gross deduction does not include the SKBBK amount in the report. Customize the report to include the SKBBK amount in the Gross Deduction total.	10 mins	-	View

📅 Logs for Date: 2026-07-09 33 Entry(s)

Name	Customer	Product	Task Details	Duration	Remarks	Proof
Yi Xuan	Elite Material (Penang)	eStaff	Updated eStaff to the latest version	15 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Performed backup for iFlexi and eStaff and updated iFlexi to the latest version on the server and Christine’s PC	20 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Link CP38 deduction codes to the corresponding CP38 tax codes	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Create new Cease Codes	5 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Create a new Leave Code	2 mins	-	View
Yi Xuan	Elite Material (Penang)	iFlexi HRMS	Troubleshoot and resolve the error when submitting CP22A to MyTax Portal step-by-step together with the user	15 mins	-	-
Yi Xuan	Elite Material (Penang)	eStaff	Update all email subjects and content containing: - "时钟" → "考勤" - "时钟資料" → "考勤簽核"	15 mins	-	View
Yi Xuan	Genius Premier	iFlexi HRMS	Requested user confirmation on the effective date of the shift record for Employee 30235, verified whether the shift record had been updated, and processed attendance before allowing the user to attempt the leave application again	1 mins	-	View
Yi Xuan	DSS	iFlexi HRMS	Guide and teach dealer on the steps to use QDE to update SKBBK Contribution to 'N'	5 mins	-	View
Yi Xuan	Tong Yin Timber	iFlexi HRMS	Guide and teach user step-by-step on the correct method to export SKBBK and upload it to the Pekerso portal	10 mins	-	View
Yi Xuan	Copper Mansion	iFlexi HRMS	Guide and teach user on the steps to use QDE to update SKBBK Contribution to 'N'	5 mins	-	View
Yi Xuan	Copper Mansion	iFlexi HRMS	Guide and teach user how to add a new company in the iFlexi	5 mins	-	View
Yi Xuan	TCE Tackles	iFlexi HRMS	Performed backup for iFlexi and eStaff, then copied and pasted the Leave Module DLL file into the AUTOHR folder	30 mins	-	View
Yi Xuan	Kruvent Industries	iFlexi HRMS	Reinstalled iFlexi on the affected laptop and deleted the corrupted User Config file	15 mins	-	View
Nick	Euro Pacific/ Ms Eila	UBS Accounting Inventory Billing	About the issue already fix, because they key in the wrong TIN number so causing the error.	2mins	-	View
Nick	ST Hui/ Ms Flora	UBS Accounting Inventory Billing	Cancel the consolidated E-invoice, change debtor maintenance and invoice details, redo the consolidated to submit.	6mins	-	View
Kelvin	Genius Premier Sdn Bhd	IFLEXI PAY	Various & multiple inquiries on Allowance Code, Deduction Code, Advance Payment, ORP, Additional Wage and etc.	2 hours	-	View
Kelvin	Sunrise Paper SDn Bhd	E-Staff	Demo the whole E-Staff series	2 hours	Requests separate quotations for E- Leave, E- Payslip, Mobile Leave & Mobile Payslip	View
Kelvin	Kang Sing Manufacturing Sdn Bhd	IFLEXI PAY	Inquiry on system update on SKBBK	5 mins	-	View
Kelvin	Lopie Paper Sdn Bhd	Fingertec	Consultation on how to centralize Ingress copies at 2 different locations.	5 mins	-	View
Kelvin	Vinlin Press Sdn Bhd	Fingertec	Guiding customer to change IP Address on a TA 200 plus (wifi model)	~	-	View
Kelvin	Sunrise Paper SDn Bhd	IFLEXI PAY	Discussion of troubleshooting how client pc's backup failed to be saved on the server automatically	30 mins	-	View
Kelvin	Able Food Sdn Bhd	IFLEXI PAY	Alliance Bank Socso upload failed. Modify the Hash total at the footer.	30 mins	-	View
Kelvin	SCC Corporation Sdn Bhd	UBS PAY	Request to customized summary report due to the latest development of SKBBK announcement.	1 mins	Rejected because of future possibility of more upcoming announcements. Advise customer to always stick to the original report	View
Kelvin	Riverstone Resources Sdn Bhd	IFLEXI PAY	- Update & discussion of the latest change in SKBBK optional announcement.	30 mins	-	View
Kelvin	IPM Professionals	IFLEXI PAY	Acknowledging and confirming of the latest development of official SKBBK announcement	2 mins	-	View
Kelvin	Eng Kah Enterprise (SW Depot)	E-Staff	Update E-Staff to the latest 1.0.49.3 And also other SQL Server & SSMS update.	30 mins	-	View
Izzura	SIA Flexitanks	Autocount Payroll	Follow up on employee master to be upload to Autocount Payroll. Check information and update excel.	40 minutes	Excel need to be upload to the system but now, there is an error that need to fix	View
Farah	LH Plus	iFlexiHRMS	Inquiry on generate payroll report by certain group selection on pdf & excel format	10 Minutes	-	View
Farah	Malaysian Allied Health Science Academy Sdn Bhd	iFlexiHRMS	Update iFlexiHRMS Version 7.0.0.7 (Manual update)	30 Minutes	-	View
Farah	Boon Hua Motor	Flexi Hire Purchase	Create/Deactivate user & print user listing	15 Minutes	-	View
Nur	RAMLY	eStaff	Run Task Scheduler on the server.	10 mins	-	View
Izzura	SIA Flexitanks	Autocount	Customer unable void e-invoice	10 minutes	-	View

Daily Job Status Report Portal